![]() ![]() ![]() Tick off a few practical troubleshooting boxes first.See also: How to factory reset your Samsung smartwatch There may be an underlying problem you can’t remedy yourself. If this doesn’t solve the issue, we recommend taking your device to Samsung for a closer look.You’ll have to set up your wearable once more, but this step should rule out any software-related issues.Open the app on your smartphone, tap the Home tab > General > Reset > Reset. These steps should be similar across all Samsung wearables. To factory reset your watch, we recommend using the Galaxy Wearable app once more.Select which settings and apps you want to save. Tap Account and backup > Back up and restore > Back up data. To back up your Samsung Galaxy Watch, open the Galaxy Wearable app on your phone.As a last resort, back up your Samsung Galaxy Watch and perform a factory reset.To do this, head to your smartphone’s Bluetooth menu and hit unpair. Alternatively, you may need to unpair your smartwatch with your smartphone. ![]() Still nothing? You may need to uninstall the Samsung Health app on your phone.Once both devices restart, try manually syncing once more. Double-check that your devices are connected. Restart Bluetooth on your phone and smartwatch.Open the Samsung Health app on your phone, tap Menu > Settings > Sync with Samsung account > tap the switch icon.Check if you can initiate manual a sync between your watch and smartphone.To do this, head to your phone’s Bluetooth menu and manually unpair the wearable.If all else fails, unpair your smartwatch from your phone.You can find details of how to do this on your respective device at the foot of this article. Still facing issues? Try restarting your watch.Additionally, make sure the path between them is relatively unobstructed. If the two devices struggle to establish a connection, ensure that your smartphone and watch are within Bluetooth connectivity range.For redundancy, we recommend you switch your smartphones’ Bluetooth off and on as well.Toggle it off, wait a few moments, then toggle it back on again. Galaxy Watch 4 or 5: Head to Settings > Connections > Bluetooth.Head to Connections > Bluetooth, and toggle Bluetooth off and on. Tizen Galaxy Watches: On your watch, press the Power/Home key while on the home screen, then tap Settings.First, Samsung suggests switching Bluetooth on and off on your smartwatch. ![]()
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