![]() ![]() Most features will work straight away, but some can take up to 5 minutes When you see the hello start up screen hold in the standby button on the box, and you should see Updating software step 2 of 2.Switch the box off at the mains, then back on.If the screen freezes on Updating software Step 1 of 2 or Step 2 of 2 instead of going to the start up screens as expected: If your Sky Q remote is not switching your Sky Q box on, after pressing Home, press the standby button on your Sky Q box and if your box turns on, there is a problem with your Sky Q remote, follow our Sky Q remote troubleshooting guide for more help. After the on screen messages have disappeared, press Home on your Sky Q remote to switch your box back on.The update can take up to 15 minutes, then the box will turn off and go back to a single red light.If it still doesn't work, you'll need to replace your Sky Q box. If the lights don't show after 30 seconds, repeat steps 1 to 3. Keep the standby button held down until you see alternating red and amber lights on the front of the box.Hold down the standby button on the front of the box, then switch it back on at the mains.Go to the next step if you have a Sky Q Mini box. Select Preferences, followed by Standby mode and select theĬomplete the recovery procedure To complete the recovery procedure on your main Sky Q box:.Press Home on your Sky Q remote and select Settings, then.To stop this, you’ll need to switch your standby setting to Active or None. This is the recommended setting as the box consumes less energy by going into low power mode between 2.30am and 5:45am.īringing your box out of Eco mode will take a few minutes and if you try to use your Sky Q Mini box before 5:45am, you may experience connectivity issues. When your Sky Q box is installed, it's set to Eco. If after restarting your Sky Q box and its still stuck on a red light move to step 4, if your box recovered, continue to check the standby settings. ![]() Some features may take up to 5 minutes to return. Wait for the on-screen instructions to disappear then press Home.Plug in and switch your Sky Q box back on at the mains. ![]()
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